At Bounr, we want customers to have a clear understanding of their options when there is a problem with an order. This policy explains our approach to returns, refunds, damaged items, incorrect items, and other order-related issues.
1. Contact Us About an Order
If you receive an item that is damaged, defective, incorrect, or otherwise not as expected, please contact us at support@bounr.com with your order information and a description of the issue.
Please contact us as soon as reasonably possible after receiving the order so that we can review the matter and determine the appropriate resolution.
2. Returns
Returns may be requested within 30 days of delivery.
For a return to be eligible, the item should generally be unused, unwashed, undamaged, and in its original condition, with original packaging or accompanying items where reasonably available.
We may accept returns for change-of-mind or other non-defective reasons, provided the item meets the applicable return conditions described above.
Customers should not send items back without first contacting us, as an unauthorized return may delay the processing of the request.
Some items may not be eligible for return where their condition, use, or other circumstances make a return unsuitable. Any applicable restrictions will be communicated as part of the return review.
3. Damaged or Defective Items
If an item arrives damaged or defective, please contact us at support@bounr.com.
We may request photographs or other information to help us understand the condition of the item.
Depending on the circumstances, we may offer an appropriate remedy, which may include a replacement, refund, or other resolution.
For items that are confirmed to be damaged or defective, Bounr will cover or otherwise arrange the applicable return shipping costs where a return is required.
4. Incorrect Items
If you receive an item that does not match your order, please contact us at support@bounr.com.
After reviewing the order information, we will work with you to resolve the issue.
If a return is required because Bounr sent an incorrect item, Bounr will cover or otherwise arrange the applicable return shipping costs.
5. Refunds
When a refund is approved, Bounr will generally initiate the refund to the original payment method within 5–7 business days after the returned item is received and, where applicable, inspected.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Bounr does not control the processing time of a customer’s bank or payment provider.
6. Shipping Costs and Returns
For approved returns due to change-of-mind or other non-defective reasons, the customer may be responsible for the applicable return shipping costs.
Original shipping charges paid for an order may not be refundable for change-of-mind or other non-defective returns.
Where an item is damaged, defective, or incorrect, Bounr will cover or otherwise arrange the applicable return shipping costs where a return is required.
7. Order Cancellation
If you need to cancel an order, please contact us at support@bounr.com as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or shipment, cancellation may no longer be possible, and the return process may apply instead.
8. Shipping Protection
If Shipping Protection is offered as an optional service at checkout, it provides additional protection for eligible shipping-related issues.
Purchasing Shipping Protection is not required to contact Bounr about an order that is damaged, defective, incorrect, or not delivered.
Shipping Protection does not replace or restrict the standard return and refund rights described in this policy.
9. Refund or Return Requests
To request assistance, please contact:
Email: support@bounr.com
Please include your order number and a clear description of the issue. Photographs or other supporting information may be requested when necessary to review a claim.
10. Contact Us
For questions regarding returns, refunds, or order issues, please contact us at:
support@bounr.com
