Last Updated: September 21, 2026
Thank you for shopping with Bounr. We sell decorative pillows, shaped pillows, cushions, seasonal pillows, and other related soft home décor products.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully completed.
During holidays, promotional periods, or periods of unusually high order volume, processing may take up to 3–5 business days.
Once your order has shipped, tracking information will be provided when available.
Estimated Delivery Times
United States:
Standard Shipping: 5–8 business days
Expedited Shipping: 3–5 business days
Canada:
7–12 business days
United Kingdom:
6–10 business days
Australia:
7–14 business days
European Union:
6–12 business days
Other International Destinations:
8–18 business days
Delivery estimates are provided for general guidance. Actual delivery times may vary due to carriers, customs processing, weather, holidays, and other circumstances beyond our reasonable control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
Any available shipping options and their associated costs will depend on the destination, order details, and shipping method selected at checkout.
Shipping Address
Please make sure that your shipping information is accurate and complete when placing your order.
If an order has not yet shipped and you notice an address error, please contact us as soon as possible. We will make reasonable efforts to update the address when possible, but changes cannot be guaranteed once an order has entered processing or shipping.
Tracking Information
Tracking information will be provided after shipment when available.
It may take some time for tracking information to become active after the carrier receives the package.
Delayed or Missing Orders
If your order has not arrived after the estimated delivery period, please contact us at support@bounr.com.
We will review the available order and tracking information and work with the applicable carrier when appropriate.
Delivered but Not Received
If tracking information shows that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the applicable carrier when appropriate.
If the package still cannot be located, please contact us at support@bounr.com. We will review the available order and tracking information and assist where reasonably possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us at support@bounr.com as soon as possible after delivery.
Please provide your order information and photographs showing the issue when requested.
We will review the situation and provide an appropriate resolution in accordance with our Refund and Returns Policy.
Shipping Protection
If optional third-party shipping protection is offered at checkout, it may provide additional protection for eligible shipping-related issues.
Purchasing shipping protection is not required to place an order and does not replace or restrict your rights under our standard Refund and Returns Policy.
Customers may contact Bounr regarding damaged, defective, incorrect, or undelivered orders whether or not optional shipping protection was purchased.
Contact
For questions about shipping or your order, please contact us at support@bounr.com.
